One way to solve this is by using the “triangle of trust.” This is a room configuration where the patient, physician, and computer form a virtual triangle, allowing the patient and physician to see each other. If the staff and physician face away from the patient while entering data, patients may feel like they are not being heard. 4) Consider the patient treatment room layoutĪs the EHR program requires electronic data entry, the room layout can have a substantial impact on patient engagement and satisfaction. Many companies will also install and troubleshoot the devices, taking the burden off your office staff. If the idea of doing all this seems overwhelming, IT service companies can help practices with system hardware needs by helping find the correct equipment at the best price. Some practices provide each staff member with their own tablet or laptop to save time logging in and out between each patient interaction. For example, having a printer in every room can save physicians up to 30 minutes a day. Your hardware choices will have a significant impact on the time and money your practice uses. You can work with your health IT vendor to make sure the software is compliant. Your organization may need to conduct a HIPAA risk assessment.
When implementing your EHR, ensure security measures are met to not violate HIPPA. This position will also help everyone keep focused on implementation timelines, track progress, and deal with user issues. The project manager will become the main point of contact with the EHR vendor and staff. Consider utilizing a tech-savvy physician who welcomes the new process as the lead physician. The lead physician’s role is to guide the organization through EHR implementation by serving as a link between the front-line users of the system and the technical staff. This position may also be responsible for creating standard operating procedures to address problems users come across as they use the system.
A few duties may include template creation and developing workflows.
The lead superuser is the resident in-house EHR expert. Curious if you have the right staff in the right roles? Wondering how you can keep your staff incentivized and focused on the patient experience? Check out our free e-book, Staffing in the New Economy.Ī lead superuser, lead physician, and project manager are three essential roles to consider while building your team.
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